My dog isn't neutered. Can he still come?
Yes — for boarding, day care, and grooming. What he can't join is group play or group socialisation, if he's six months or older. He'll stay in his own space and get individual play sessions with a staff member instead, at no extra cost. Females in heat are welcome too — she'll be kept separate from the other dogs, and you'll need to bring dog diapers for the whole stay.
My dog has been sick recently. Can he still come?
Only with written clearance from your vet, dated within the last 7 days, confirming he's fit to board and not contagious. Bring it with the vaccination records. The same goes for any dog currently on treatment — tell us what it's for and we'll let you know if it's a problem. If your dog develops symptoms in the days before drop-off, call us and we'll move the booking at no charge.
What if my dog has fleas or ticks?
We're a flea and tick free facility, and we don't provide flea or tick removal. For the safety of every dog here, we can't accept a dog with active fleas or ticks — for grooming, boarding, or day care. We check at the door, and if we find them during a visit we'll call you to come and collect your dog. Treating them at home a few days before your visit is all it takes.
What if I need to cancel or can't make it?
Call or message us at least 24 hours before and it's free to move or cancel — no charge, no problem. Less than that, or not turning up at all, gets noted on your record, and after two no-shows we'll ask for a deposit to hold future bookings. If your dog is unwell or something urgent happens, just tell us — that never counts against you.
Why aren't prices listed on the site?
Because the right price depends on your dog — size, coat condition, length of stay, and what they actually need. Call us on +1 671 777 8858 and we'll quote you on the spot, with the 10% military discount applied to boarding and day care if it's yours.
What do I need to bring on the first day?
A signed boarding agreement, current vaccination records, your pet's usual food, any medication with written instructions, and one comfort item. We can't check a pet in without the agreement and the records.
What vaccinations do you need to see?
Rabies, DHPP, and Bordetella. Send a photo of the records when you book, or bring them at drop-off. Bordetella should be at least 7 days old before a boarding stay.
What should I pack?
Their usual food in portioned bags, any medication with written instructions, and one comfort item — a blanket, a toy, an old T-shirt. We supply bedding, bowls, and treats, so everything else is optional.
How long does grooming take?
Two to three hours for most dogs. Heavily matted or double coats can run longer, and we'll call you before doing anything that changes the price you were quoted.
Do you take puppies?
Yes, from 12 weeks, once their second round of vaccinations is complete. We're a dogs-only suite, so we don't board cats or other pets.
What happens if my pet gets sick?
We contact you first, then your listed vet. If neither is reachable and it's urgent, we go straight to the nearest emergency clinic in Tamuning. You set a treatment spending cap at drop-off.
How do I apply the military discount?
Tick the box on the booking form and show a valid ID at drop-off. It applies to active duty, veterans, DoD civilians, and immediate family, on boarding and day care, every visit. Grooming is not included.